Last fall, Netflix.com suffered a huge outage keeping millions of customers from streaming their favorite movies and TV shows. Customers were all over Twitter with Netflix complains and asked for refunds. Fortunately for customers, Netflix offered a pro-rated refund, meaning that for the period in which Netflix was down, the company offered a refund that amounted to 2-3% off your monthly bill. Not enough you might ask? Agreed! We asked our Netflix phone rep for an entire month off–we’re still working on getting that.
Below is a screenshot of a Netflix email that shows the 3% credit off the next billing statement. Put it in perspective–hours of not being able to watch Netflix and the company will only provide us $3 for the month. As much as we love Netflix, that is simply not acceptable. Did you get a refund? Let us know in the comments below.
OK! I bought your super Netflix service. Now, you can cancel the damn thing because you dumbasses keeep diverting my login to some SALES site to sell it to me AGAIN. How the hell can I watch what you sold when you keep spamming every attempt I make to LOGIN???? Great shows! Getting to see them SUCKS!!!! Send this to your Executive Sales Director at whatever bar he’s parked in all day!
lousey service cannt get half the movies and when you do the movies keeps shutting off
It is not the customers fault that you have an outage problem, it is your job to make sure that the customer gets what they pay for. I have a one month free trial and your company is withholding my second months payment, I would like that credited back to my credit card Because I’m unable to watch any movies or shows. Thank you