Lost Netflix Envelope

What do you do if you lost your Netflix envelope?

If you lost your Netflix envelope, don’t worry! This happens all the time and Netflix expects this. You won’t be penalized for losing your envelope and it won’t cost you dime. Millions of people lose their Netflix envelope every year, so don’t worry!

Here’s what you do if you lost your Netflix envelope:  Put the disc in the white sleeve of another Netflix disc and return both discs in one of our red prepaid return mailers. If you’re on a 1-out-at-a-time plan, just return the disc without the white sleeve in the red return mailer. The red mailer includes a special barcode that we can use to associate this returned disc with your Netflix account.

Here’s what you do if you lost both the envelope and the white Netflix sleeve: Just return the disc in your own return envelope and include a note with your Netflix account email address.  Be sure to include enough postage and mail it to the address below:

Netflix
P.O. Box 49021
San Jose, California 95161-9959